Privacy Policy for HAIP

1. Introduction

Welcome to HAIP, a product of HooLooVoo (“Company”, “We”, “Our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy governs your use of our digital assistant tools, including any associated software, websites, and services (collectively, the "Services"). Our Services include the HAIP platform, accessible via our website haip.rs

2. Agreement to Terms

Your engagement with our Services is subject to this Privacy Policy and our Terms of Service (“Agreements”). By accessing or using our Services, you acknowledge that you have read and understood these Agreements and agree to be bound by them. If you do not agree, you may not use our Services.

3. Information We Collect

3.1 Information You Provide:

• Account Information: To use HAIP, you may be required to create an account and provide information such as your name, email address, and password.
• Business Profile: We may collect additional information to set up your user profile, including your timezone, location, company details, and contact information.
• Communications: When you communicate with us through surveys, support questions, or public forums, we may collect and store these communications.

3.2 Information We Collect Automatically

• Log Information: We may collect information typically available through web browsers, such as browser type, language preference, and access times.
• Usage Data: We collect data about how you interact with our Services, including any changes made to your HAIP account.
• Device Information: We may collect information about the device you use to access our Services, including the operating system, unique device identifiers, and network information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Services. Cookies help us remember your preferences and facilitate functions like logging in. We use analytics and tracking services such as Google Analytics, AppsFlyer, Moesif, and HotJar to understand how you use our Services and improve them. You have the right to choose whether or not to accept cookies; however, refusing cookies may impact the functionality of the Services.

5. How We Use Information

• Service Provision: We use the information to provide, personalize, and improve our Services.
• Communication: We may use your contact information to communicate with you regarding Service updates, security alerts, and support.
• Analytics and Improvement: We use data analytics tools such as HotJar, Google Analytics to understand user interactions and improve our Services.
• Legal Compliance: We may disclose information to comply with legal obligations, such as subpoenas or court orders.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of HooLooVoo, our users, or the public.

6. Sharing of Information

Service Providers: We share information with service providers that assist us in operating our Services, such as hosting, information technology, data analytics, and communications channels. These providers help us maintain and improve our platform's functionality and security. Our service providers include AWS, Google, and various Large Language Model (LLM) providers like OpenAI, Anthropic, and Cohere. Each of these providers has its own privacy policies and security practices, which govern their handling of data.

Legal Requirements: We may disclose information when required by law or to protect our legal interests.

7. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure. Although no online service is completely secure, we continuously monitor our Services for vulnerabilities and attacks, adhering to ISO 27001 standards. We use advanced encryption standards, including TLS, to secure communications. Additionally, users are responsible for safeguarding their account credentials and ensuring their content complies with applicable laws and guidelines.

8. International Data Transfers

Our Services may be accessed globally. By using our Services, you consent to the processing and transfer of your information to countries that may have different privacy regulations than your country of residence.

9. Privacy Policy Changes

HooLooVoo may update this Privacy Policy from time to time. We encourage you to periodically review this policy for any changes. If significant changes are made, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as sending you an email notification).

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at haip@hooloovoo.rs.

11. Translation

This document is written in English and Serbian language. In the event of any conflict between the English and Serbian versions, the English version will prevail.

12. Effective Date

This Privacy Policy is effective as of Oct 11, 2024.